Most Frequently Asked Questions
F A Q’s
Sorry no, we offer the latest fashion style designer dresses for hire service as an online service only.
We will deliver your dress direct to your door Australia Wide.
We are an proudly Australian based and do not ship internationally.
We try to cater for ladies of all heights, so each gown is a slightly different length. Before you order, please check the dress length and recommended height under the “Size & Fit” tab on each product page. If you are worried about the length of your dress, you can contact our suppliers friendly Customer Happiness Team for assistance.
You can book your dress up to 6 months in advance. We recommend you reserve your dress 1 – 2 days before your event to avoid any last-minute changes to make sure everything’s perfect. Once your requested delivery date has been confirmed, you will receive a confirmation email.
Returning your dress is quick and easy. Simply place it in the prepaid return satchel provided and drop it at your nearest Post Office or Yellow Express Postal Box.
Simply drop your dress in the return satchel (provided with your delivery) in the nearest Yellow Express Postal Box on your return date.
We understand that some wear and tear may be inevitable, and as such we provide a free $100 accidental damage insurance to cover these types of accidents. If you’ve accidentally stained or damaged the dress contact the supplier immediately.
No problem! just fill out the Suppliers Return Request Form, send your dress back in the prepaid return bag within 24 hours of delivery (with tags still intact), and the supplier will send you a new size or offer a full refund. If you've selected the same-day delivery option, they will issue a full refund minus the shipping cost.
If your event is at least three weeks away and you would like to try dresses on before you hire, you can use the $30 Try On service. With this service, you can try on up to two dresses for 24 hours in the convenience of your home. If you would like to arrange the Try On service, select the first dress that you would like to Try On and add it to your Bag by selecting the 'Advance Try On' option on the dress product page. Once you've added your 1st Try On dress to your bag, you'll be offered to 'Add your 2nd dress to Try On'. Click this link and you'll be taken back to the Dresses category to select your 2nd Try On dress. You can then add this dress to your bag in the same way as the 1st and the total amount owing will be $30. Please note that they are unable to hold dresses for your actual event date until a booking order is placed. To return your Try On dresses, simply pop the dresses in the return satchel provided and drop it at your nearest Post Office or Yellow Express Postal Box.
You can reserve your beautiful dress direct from the suppliers website using the booking calendar on each product page.
If you're unsure about the dress size or fit, or simply want to try another style, you can add your booking a 'backup dress' for $15. Simply select the "Add Backup Dress" option before checkout, and select your backup dress from our collection. A few details to keep in mind when selecting your backup dress: Your 'backup dress' can be any dress - a different size of the same dress, or a completely different style. It's up to you. Please make sure the 'delivery date' of your backup dress is the same as your primary dress. When you add a backup dress to your cart, the lower priced dress will automatically discount to $15. Remove the tag only from the dress you choose to wear for your event. Un-tagged dresses are considered 'worn' and accrue the full rental price. Kindly be reminded that including a Backup Dress in your order does not entitle you to wear both of them to an event. One of your dresses is required to be returned with its tag still intact and if not, it will be considered worn and you will be charged the full rental price of the Backup Dress (less the $15 you have already paid for it). It is recommended that you choose two styles within a similar price range as the difference between two styles does not get refunded if you choose to wear the more expensive item.
The estimated standard delivery time is 1-2 business days - depending on your location & the time you placed your order. If your order is placed before 11am (Sydney time), the garment will dispatched on the same day, but if not, it will be dispatched it the next working day. If you place an order on a weekend or public holiday, then the order will be processed during business hours on the next business day.
Same-day delivery service is offered in the Sydney Metro area (within 20km of Sydney CBD) for orders placed before 3pm. Same-day delivery parcels will arrive at your door between 9am - 8pm (Sydney time) Monday through Friday.